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Creating balanced groups of testers for a user test

Creating balanced groups of testers for a user test

In the field of user testing, balanced groups of testers are crucial to obtaining reliable, usable results. This article guides you through the essential steps for creating balanced groups of testers, focusing on the use of the R3m Score tool. You'll discover the...

How emotional analysis improves Customer Experience management

How emotional analysis improves Customer Experience management

Asking customers directly is essential to the optimization of Customer Experience. The goal is to identify obstacles to eliminate and delights to reinforce or to communicate more efficiently. However, facing a huge quantity of data after receiving the answers to...

What is the best open question to ask your customers?

What is the best open question to ask your customers?

Usually, customer feedback forms include an open question based on like/dislike: “What did / didn’t you like?”. R3MSCORE emotional analysis method consists in gathering 3 spontaneous words: “Following your experience with the company/brand, what are the 3 words that...

Beyond the NPS: measuring customer delight

Beyond the NPS: measuring customer delight

Customer delight is a rare and precious emotion that transcends the customer experience but can’t be simply assessed on a scale of 0 to 10. It consists in the outcome of an exceptional interaction that solidifies the connection between customer and brand, thus...

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